Our Clients

We strive to exceed your needs

Home Instead Senior Care and our team of CAREGivers make the effort to understand and exceed the needs of every client and their families.

When these needs are altered, we are quick to tailor our services to ensure our clients are always satisfied and their families are confident that their loved ones receive the best personal home help, care and support they deserve.

Client testimonials

We asked some of our clients and their families to provide feedback on their experience in receiving services from Home Instead Senior Care in Toowoomba & the Darling Downs. Here is what they had to say:

Dear Ms Weis,

I would like to introduce myself to you. My name is Sharyn Kelly and you currently are caring for my Mother – Ms Gwedoline Stagg. I would like to say ‘Thank You” so very much for everything you are doing for my Mum. My Mother speaks so very highly of you and of Mr Glen Higgins. Glen regularly phones me with updates about my Mum, the hours she requires help, the welfare checks on the weekends and he is keeping an eye on Mum’s budget for her. I always find Glen to be very polite, very friendly, very caring and thoughtful, very efficient and professional. He loves his Job as Care Co-ordinator at Home Instead as I can tell from his enthusiasm, his kindness and gentle attitude towards the Elderly and lovely attitude of ‘nothing is too much trouble’ for any of those who are in his care.

Glen is a lovely person and a real gentleman who is happy with his job – very rare these days. Please accept my very sincere thanks once again for your care and kindness towards my Mum. I admire you, Ms Weis and Glen and I also thank the lovely ladies whom you employ to help and care about our Elderly.

Sincerely yours, Sharyn Kelly (Mrs)

Our family is very happy with the care and services provided to our mother Mona, by Home Instead Senior Care Toowoomba.  Mona is 96 years young and lives at home.  We had signed up to an Aged Care Package with a large religious organisation at the beginning of the year.  After multiple problems and complaints from us - we as a family, decided to look for another home care provider.

Home Instead Senior Care came to our attention via advertising and recommendations from friends that are already clients with them.  The initial phone call and interview with Donna Weis gave us a lot of confidence in choosing Home Instead Senior Care.  We, the family are relieved that mum has regular, competent staff to assist her with cooking, cleaning and personal hygiene and we’re very impressed by the level of record keeping and accountability that is in the Client Journal.  The caregivers are wonderful and our expectations have been far exceeded. 

Jack, Mona’s son.

My two sisters and I wish to express our appreciation to ' Home Instead ', in particular Donna Weis (Toowoomba branch) for her exemplary service and tender care for our mother.

I contacted Donna very late on Tuesday 24 May and she was attending to Mum already at 7.30am Wednesday morning.

Donna and her team have offered our family incredible peace of mind as we are spread out between Hobart, Melbourne and Sydney. Hence immediate attention to our mother isn't always possible. Donna has filled that gap beyond expectations. Her sensitivity, reliability and incredible professionalism is a great credit to your organisation.

With sincere thanks and gratitude,

Karen M.